Policies
Shipping & Handling:
UPS and FEDEX are our chosen shipping carriers. Buyer assumes risk with when choosing ship method. Shipments to Alaska and Hawaii may require extra surcharges.
Order Info:
In stock items will ship within 1-3 business days from receipt of order.
Surcharges: Larger items may require addtional shipping cost due to size. Some items are pick up only.
Returns:
You must contact Montana Rustic Accents within 24hrs of receipt of merchandise by emailing montanarusticaccents@yahoo.com. A return authorization # will be sent to you via email, outside of box must be marked with RA# and must be sent along with copy of original invoice. Items must be postmarked within 3 business days of RA# and must be securely repacked in original new condition. Failure to follow return process could cause credit delays and/or refusal of package. For your protection, insurance is recommended on return shipments with tracking. Actual shipping charges are non-refundable. Credit card refunds will be reflected on your billing statement within one billing cycle. ALL SEZZLE ORDERS ARE FINAL.
International Shipping: International orders are considered final sale and are not returnable or exchangeable. We only use USPS for international shipments. USPS Priority Mail Express typically takes 3-5 days. USPS Priority Mail International typically takes 6-10 days. FREE SHIPPING DOES NOT APPLY TO INTERNATIONAL ORDERS, and this does include CANADA.
Drop Ship Items:
Due to the additional fees we incur for Drop Ship items, we are unable to offer refunds or exchanges. All Sales are final.
Sale Items:
Sale items 25% off are considered Final Sales and are not returnable or exchangeable.
All returns sent back UPS and FEDEX should be addressed to:
Montana Rustic Accents
637 North 9th STE 150
Columbus, MT 59019
All returns sent back USPS should be addressed to:
Montana Rustic Accents
P.O. Box 931
Columbus, MT 59019
Order/Payment Security:
PayPal is used to process all online orders. This ensures all transactions are processed through a secure server using encrypted data.
Privacy Policy:
We are aware the information you share with us when placing an order is personal and confidential. Any information we collect from you is strictly for the purpose of processing your order. Your information will never be shared your with a third party.
LAYAWAYS/UNCLAIMED ITEMS:
Any unclaimed items will be forfeited after six months.